Frequently Asked Questions About Our Services & Processes
Have a question about our cleaning services? This page answers the most common questions about what we do, how bookings work, where we cover, and what to expect from AG Carpet Specialist.
About Our Services
What Cleaning Services Do You Offer?
We provide professional carpet cleaning, rug cleaning, upholstery cleaning, tile and grout cleaning, stone floor cleaning, wood floor restoration and commercial floor cleaning. You can explore our full range of cleaning services.
Do You Clean Both Homes And Businesses?
Yes, we provide cleaning services for domestic and commercial customers, including homes, offices, rental properties and commercial spaces.
What Is Your Main Service?
Carpet cleaning is one of our core services. We use professional equipment and tailored cleaning methods to remove dirt, stains, bacteria and allergens from carpet fibres.
Do You Offer Rug Cleaning?
Yes, we clean a range of rug types using fibre-specific methods. This helps remove embedded dirt, stains and odours while protecting the rug material.
Do You Provide Upholstery Cleaning?
Yes, we clean sofas, chairs and soft furnishings using suitable methods based on fabric type, condition and level of soiling.
Cleaning Methods & Results
What Cleaning Methods Do You Use?
We use hot water extraction, often referred to as steam cleaning, along with very low moisture cleaning where suitable. The method depends on the material, condition and drying requirements.
How Long Do Carpets Take To Dry?
Many carpets can dry within the same day, depending on the cleaning method, carpet type, ventilation and level of soiling.
Is Professional Carpet Cleaning Safe For Children And Pets?
Yes, we use suitable professional cleaning solutions and methods. We can also advise on drying times and when to use the room again after cleaning.
Can You Remove All Stains?
Some stains can be removed fully, while others may be permanent depending on the substance, fibre type and how long the stain has been there. We will always give honest advice before starting.
Can You Help With Pet Odours?
Yes, we can treat pet-related odours using targeted cleaning methods. Severe or deep contamination may require further assessment.
Booking & Quotes
Do You Provide Quotes Before Starting Work?
Yes, we provide clear quotes before work begins so you know what to expect.
How Do I Book A Cleaning Service?
You can call 07377 693355 or email info@agcarpetspecialist.co.uk with details of the service you need.
Do I Need To Prepare Before You Arrive?
It helps if the area is clear of small items and easy to access. For larger furniture or specific access needs, we can advise before your appointment.
Pricing & Payments
How Much Does Carpet Cleaning Cost?
Pricing depends on the size of the area, type of cleaning required and condition of the carpet. A typical domestic job has been noted at around £210 for a 3-bed house, but final pricing should always be confirmed by quote.
Areas Covered
Which Areas Do You Cover?
We serve Cheltenham and the surrounding areas across Gloucestershire. You can view more information on our areas we serve page.
Do You Cover Commercial Properties Outside Cheltenham?
Yes, commercial work may be available across the wider surrounding area, depending on the job and location.
Trust & Support
Are You Insured?
Yes, AG Carpet Specialist is fully insured.
Are You Professionally Trained?
Yes, the business has completed professional training and uses professional-grade equipment and cleaning solutions.
Do You Offer A Satisfaction Guarantee?
Yes, AG Carpet Specialist offers a money-back satisfaction guarantee if the customer is not happy.
Where Can I Read Reviews?
You can read customer feedback on the testimonials page or directly from our Google Business Profile.
Where Can I Learn More About The Business?
You can learn more about our approach, experience and services on the about us page.
Can’t Find The Answer You Need?
If you still have a question, we will be happy to help. Whether you need advice on carpet cleaning, rug cleaning, upholstery cleaning or specialist floor care, we can guide you towards the right service.
Call 07377 693355